+44 117 244 0096 [email protected]
UK Bank Base Rate 3.75%

Customer Care

Our commitment to protecting your interests and ensuring the highest service standards.

Our Customer First Approach

At Commercial Mortgage Group, placing our customers at the heart of everything we do is our primary philosophy. We recognise that securing significant funding—whether for a straightforward purchase or a complex development—can be daunting. That is why we are committed to acting with integrity, providing expert advice securely, and operating efficiently on your behalf.

Treating Customers Fairly

We embrace the Financial Conduct Authority’s initiative of Treating Customers Fairly (TCF). Our firm is dedicated to:

  • Providing clear information and keeping you informed before, during, and after point of sale.
  • Ensuring our financial advice is suitable and takes your personal and business circumstances into account.
  • Ensuring product performance meets your expectations.
  • Ensuring there are no unreasonable barriers to changing products, switching providers, or submitting a complaint.

Complaints Procedure

We strive to provide an outstanding service at all times. However, if things do go wrong, we want to know about it so we can put them right.

If you have any reason to complain regarding the service you have received, please contact us:

We will attempt to resolve your complaint promptly. If we cannot resolve it immediately, we will write to you to acknowledge your complaint, inform you of who is handling it, and let you know when we expect to provide a full response.